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A bit about npa 24:7

The home emergency specialists

Hi and welcome to NPA 24:7. We are one of the UK's leading providers of emergency property assistance support
to house builders and housing associations across the UK.

  • Managing repairs is our core business

    and this year we will handle in excess of 50,000 repairs.
  • We serve customers in all sectors

    From affordable homes through to the luxury end of the market, with over 250,000 homes currently under warranty.
  • We have complete flexibility in how we operate

    and provide a tailored solution regardless of the number of properties you have.
New Build Housing

House Builders

We help our clients deliver consistently great service, no matter what times their customer requires assistance. This helps them enhance their brand and maintain or even improve their HBF Star Rating.

It’s our job to ensure that your customer calls will be answered promptly with empathy and understanding. Using our unique diagnostic software and the outstanding knowledge and expertise of our team, we’ll quickly ascertain the extent of the emergency and if appropriate try and talk the customer through a series of self-help techniques to avoid unnecessary deployments.

We’ll take ownership of their problem and provide you with a full incident report ready for when you arrive back in the office.

Housing Associations

Providing a 24 hour call handling service can put a real strain on staff and budgets. We are skilled and experienced in handling a wide range of home emergencies as they occur.

We use specifically designed diagnostic software to ascertain if the callers repair falls within your criteria of an emergency repair. We are able to tailor our service to your requirements. Some of our Housing Association customers require an approved tradesperson to respond within 2 hours and 'make good' the emergency until their own trades people can attend the following day. Others choose that our professional and dependable network of trades people complete the repair.

Housing Associations

check out our numbers

the home emergency specialists


homes under warranty


repairs this year


jobs fixed first visit


of private new build sector


calls answered in under 20 seconds

our clients say...

- "We would most definitely recommend NPA"

- Excellent customer focussed out-of hours"

- They just take away the pressure"

" A valued partner to our business"

-"Professionalism and absolute consideration for the homeowner"

"Extremely professional and well organised"
“npa24:7’s impressive knowledge of the Housing Association market was very evident during due diligence in our tendering process, and has shone through during implementation. They are extremely professional and well organised, the whole project was mobilised incredibly quickly and seamlessly for us and our customers. They have been outstanding in their service delivery and we are delighted to be
working with such a high quality organisation.”
– Gary Robson, Assistant Director of Customer Service, L&Q

Latest News

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