https://app-eu.clickdimensions.com/MSCRM/v2015/pages/ScriptExample.aspx?accountKey=acGQxDj6HkyxFPNBINApMw&orglcid=1033&orgname=org35544df5&sitemappath=Settings%7ccdi_clickdimensionssettings%7ccdi_settingspage&userlcid=1033

Download a copy of our brochure for an overview of our services.

Working in Association with: image image image image As Featured in: image image image

A bit about npa 24:7

The home emergency specialists


Hi and welcome to NPA 24:7. We are one of the UK's leading providers of emergency property assistance support
to house builders and housing associations across the UK.

  • Managing repairs is our core business

    and this year we will handle in excess of 50,000 repairs.
  • We serve customers in all sectors

    From affordable homes through to the luxury end of the market, with over 250,000 homes currently under warranty.
  • We have complete flexibility in how we operate

    and provide a tailored solution regardless of the number of properties you have.
New Build Housing

House Builders


We help our clients deliver consistently great service, no matter what times their customer requires assistance. This helps them enhance their brand and maintain or even improve their HBF Star Rating.

It’s our job to ensure that your customer calls will be answered promptly with empathy and understanding. Using our unique diagnostic software and the outstanding knowledge and expertise of our team, we’ll quickly ascertain the extent of the emergency and if appropriate try and talk the customer through a series of self-help techniques to avoid unnecessary deployments.

We’ll take ownership of their problem and provide you with a full incident report ready for when you arrive back in the office.

Housing Associations


Providing a 24 hour call handling service can put a real strain on staff and budgets. We are skilled and experienced in handling a wide range of home emergencies as they occur.

We use specifically designed diagnostic software to ascertain if the callers repair falls within your criteria of an emergency repair. We are able to tailor our service to your requirements. Some of our Housing Association customers require an approved tradesperson to respond within 2 hours and 'make good' the emergency until their own trades people can attend the following day. Others choose that our professional and dependable network of trades people complete the repair.

Housing Associations

check out our numbers

the home emergency specialists

homes-icon.png
250,00

homes under warranty

house-repairs-icon.png
50,000

repairs this year

house-fixed-icon.png
85%

jobs fixed first visit

house--new-build-icon.png
50%

of private new build sector

house-calls-icon.png
90%

calls answered in under 20 seconds

our clients say...

- "We would most definitely recommend NPA"

- Excellent customer focussed out-of hours"

- They just take away the pressure"

" A valued partner to our business"

-"Professionalism and absolute consideration for the homeowner"

"Wonderful. Fantastic Service."
We would most definitely recommend NPA. They just take away the pressure of your out of hours calls. You feel that you are actually offering your customers a good customer care service 24 hours a day…..and you don’t have to worry that they’re going to be left in the lurch. Your customers are going to be looked after.
– Debbie Adams - Customer Care Manager - Cameron Homes

Latest News

Kier Living West Midlands partner with npa24:7 to handle their out of hours’ home emergency calls
npa247 out of hours home emergency
Continue Reading..
Top