About npa24:7

We were founded by a dynamic team of industry professionals, each with a long history within this sector and a passion for doing it better.

Working from our central offices in Oldbury near Birmingham we cover the entire UK. Our team of advisors answer, deploy and respond to thousands of calls per year from our client's customers. We ensure our client's reputation and brand are maintained to the high standards expected from their customers.

  • Our aim is simple, to provide a cost effective way for our client's customers and tenants to report emergencies or maintenance issues into a dedicated specialist call centre that only deals with these types of situations both in and out of hours.
  • To try and keep control of the costs of repairs by using our in house national panel of contractors who work to agreed fixed rates.
  • We are committed to providing high quality service and value for money.

"We provide a cost effective way for our client's customers to report emergencies into a dedicated specialist call centre that only deals with these types of situations both in and out of hours."

"Extremely professional and well organised"
“npa24:7’s impressive knowledge of the Housing Association market was very evident during due diligence in our tendering process, and has shone through during implementation. They are extremely professional and well organised, the whole project was mobilised incredibly quickly and seamlessly for us and our customers. They have been outstanding in their service delivery and we are delighted to be
working with such a high quality organisation.”
– Gary Robson, Assistant Director of Customer Service, L&Q

Our Story

  • 1994 - The Automobile Association (AA) launch AA Home Assistance, based out of Halesowen in the West Midlands (Nick Haycock was MD of this division and part of the AA management team that developed and launched this service).
  • 1998 - The AA sell the business to Aon (one of the worlds top 3 insurance brokers) Nick Haycock transferred and remained as MD.
  • 1999 - Aon acquires Green Flag Home Assistance and the business is moved to Leeds in Yorkshire.
  • 2004 Nick Haycock together with two other Aon Executives completed a successful management buy out from Aon. This included the retail Home Assistance operation and was to form National Property Solutions (NPS).
  • 2005 - Homeserve acquire the entire business and transfer the operation to Preston in Lancashire.
  • 2014 - Homeserve undertake a rationalization of the business – Nick Haycock and a team consisting of senior management from the AA, Aon and NPS days successfully acquire the House Builder and Housing Association business back from Homeserve. Nationwide Property Assistance (npa24:7) is formed. Offices are relocated back home to the West Midlands in Oldbury just a few miles from where it all started way back in 1994.

Meet The Team

Nick Haycock

Nick Haycock MRICS MBA

MANAGING DIRECTOR
Nick is a very experienced business leader who was a member of the team who set up the AA Home Assistance business in the early 90's (the formation of the current business today). He led the business though significant growth, including heading up an MBO in 2004 before selling the business to HomeServe in 2005. The business was brought back into private ownership in 2014 when Nick led the acquisition from HomeServe and renamed the business Nationwide Property Assistance. Nick has spent the last 8 years' prior to 2014 managing a range of businesses mostly in the insurance sector
Sandra Price

Sandra Price

CLIENT RELATIONSHIP DIRECTOR
Sandra has over 20 years experience working in the property repairs industry specializing in the House Builder and Housing Associations sectors. Her career started in 1994 with the AA Home Assistance business in Halesowen, West Midlands, the business was then sold to Aon who moved the business to Leeds. Sandra stayed with the business through various transitions to National Property Solutions and finally HomeServe. Sandra has provided continuity of service and maintained long relationships with our House Builder and Housing Association clients.
Tony Kinch

Tony Kinch

COMMERCIAL DIRECTOR
Tony has over 25 years experience in the insurance, property repairs, and financial services sectors. His career started at Barclays and he has subsequently worked for Cardiff Pinnacle, Aon Home Assistance, Domestic & General, Towergate’s Broker Network and HomeServe. Tony was part of the original team that worked for Aon and National Property Solutions prior to the sale to Homeserve in 2005. Tony’s areas of specialization are in new business development, contractor management and client relationship.
Frasier Watts

Fraiser Watts MRICS

SUPPLY CHAIN DIRECTOR
Fraiser has over 20 years experience in the property repairs and insurance claims markets. He started his career as a quantity surveyor with Birmingham City council. Fraiser was part of the original team that worked for the AA Home Assistance, Aon and National Property Solutions businesses prior to the sale to Homeserve in 2005. He has also worked for B&Q and PJH. Fraiser’s area of specialization is in the development and transformation of property services supply chain and strategic development of business services.

Jeremy Savill

Jeremy Savill

CUSTOMER SERVICE DIRECTOR
Jeremy has over 20 years experience within the Customer Service & Contact Centre Sector working for many blue-chip named companies. Jeremy’s area of specialization is in delivering service improvement, as well as the day to day performance of customer service / contact centres. Jeremy brings strong operational leadership with strategic customer service programme experience including performance management, staff development and employee engagement programme design, contractual SLA / KPI delivery & multi-channel customer service within leading-edge markets.


Paul Heaven

Paul Heaven ACA

CHIEF FINANCIAL OFFICER
Paul has over 20 years general management experience and is by profession a qualified chartered accountant. Having served his articles at Clement Keys & Co and his corporate finance apprenticeship at Ernst & Young; Paul formed Blue Sky Corporate Finance. Over the years, Paul has become an expert in corporate finance, venture capital, private equity and asset lending. Paul is Chairman of the Greater Birmingham and Solihull Local Enterprise Partnership (GBSLEP) Access to Finance sub-group; Chair of the GBSLEP Growing Places Fund and a board member of both the cross-LEP and national AMSCI Funds.
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