Justine Quick joins the npa24:7 team as Social Housing Client Relationship Manager

Justine Quick has joined npa24:7 to boost the team to keep up with the strategic growth in Housing Association clients, this role will be pivotal to the acquisition of major new clients across the sector as well as managing and developing current accounts.

Working alongside and supporting the well-established and already expert team, Justine has specific responsibility for Housing Associations.

npa24:7 provides an out of hours call handling management service to a growing number of Housing Associations, 2 of which are among the top 5 in the UK.

Justine brings a wealth of experience to the team, and comes to the business with a strong background in Social Housing, following a successful 9-year career with Orbis Protect Ltd.

Combined with her knowledge of the Social Housing Sector and Customer Service experience in the out of hours field, she is perfectly positioned and looking forward to playing a key role in driving and developing the Housing Association side of the business.

“Reporting directly to myself, Justine will lead the approach to extend the company’s market penetration and brand awareness in the Social Housing arena, we like to ensure that we support our clients and solve their greatest challenges.,” said Nick Haycock, Managing Director, npa24:7.

Justine Quick said: “I’m thrilled and excited to be joining npa24:7 and really looking forward to working with such a strong, dedicated and accomplished team.

“I particularly like how the advisors receive specialist training to support them in dealing with difficult, vulnerable or distressed customers to ensure that their issue is listened, addressed efficiently and appropriately on behalf of our clients. I will ensure that the transition between the client and npa24:7 is a seamless out of hours call handling service. We will mirror their culture, compassion, honesty, and transparency so that we become an extension to their team, providing a quality service.”

“This is an exciting time for npa24:7, what attracted me to the company is the fact that providing out of hours call management services to Housing Associations is core, it’s not just an add on and they’re ready to develop and grow their market share.

“I plan to spend time with existing and new clients so that I can understand how they work, establish what their expectations are and how we can improve the tenant experience.”