Property Management

Why property professionals choose NPA
for their emergency home assistance support.

Home
Property Management

Here at NPA, we look after your build to rent or PRS properties when your offices are closed.

With any new build properties, we are able to deploy any emergency back to the original builder in the first 12 months.

Every call will be logged on our bespoke system, making sure the builder is aware of any defects.

We give you total peace of mind that no matter what, your residents will be looked after by our team of real, empathetic people.

Should one of your residents experience an unforeseeable emergency you can relax in the knowledge that our customer contact centre is on hand to see it through to the end making sure that your residents are looked after at all times.

At the end of your 12-month defect commitment, we can work with you to provide ongoing support to your customers on a 24 hour or out-of-hours basis.

At NPA we promise to

Be open 24 hours a day, 365 days a year to answer calls from your customers

Deploy any emergencies back to the builder where required

Create a bespoke service for your business needs

Keep a record of all jobs logged to ensure the builder is kept updated

Manage serious incidents, such as fires, anti social behaviour and health and safety incidents in accordance with agreed procedures

Our expert team will be on hand any time day or night.

We work in partnership with Property Management companies to offer the highest quality assistance, offering expertise no matter the issue.

Justine is experienced in providing continuity of service and maintaining strong relationships with housing associations and house builders,and now with our specialist property management partners.

Over the course of my career, I have built invaluable relationships that have been vital for the growth of the business. Our clients don’t just trust the business they trust the names behind it too!

— Justine Quick, Director - Strategic Accounts – Property