Over recent months, a team from npa24:7 and our Partner – Collinson Insurance Services, have been working with our developers and web agency; Lightbox Digital to deliver point of sale Quote and Buy and policy administration for home emergency insurance policies.

This step will see npa24:7 able to provide an ever-broader set of services to the home emergency sector, from point of sale, policy issue, premium collection and customer service, all the way through to claim and resolution. Our newly appointed Sales and Service team were recruited and trained during lockdown and are already providing great customer service.

Simon Jones – Head of Multi-Lines Insurance from Collinson Insurance Services said;

“We are delighted to be further developing our Partnership with npa24:7 and harnessing their technology and agility to continue to provide and evolve ever better customer experience from end to end. With our underwriting, partnerships and marketing expertise allied to the technology and service excellence of npa24:7 we can provide an unrivalled service to our clients and their customers in turn.”

Nick Haycock – Managing Director of npa24:7 adds;

“We have big plans for this department, as this will open up more opportunities for new business, we’re already ‘the home emergency experts’, this just adds more weight so we can compete with larger organisations.“

We’re delighted that Collinson chose npa24:7 as the partner for this project and we’re looking forward to continuing our great working relationship.