We are delighted to announce that NPA will now form part of Davies’ existing Claims Solutions business in the UK, adding 24/7 home emergency assistance service to its existing range of end-to-end claims solutions. NPA CEO Nick Haycock will continue to lead the business and will report to Davies’ Managing Director, Russell Crewe. All 190 NPA employees will continue in their roles as Davies colleagues. With all major UK political parties committed to the expansion of new home building, Davies sees the potential for strong organic growth, as well as using NPA to support 24/7 support in its wider claims operations.

In 2020 Davies deepened its claims capability in the UK, most notably in December when it added new motor claims capability through the acquisition of VRG, offering end-to-end insurance-related vehicle rental, third party intervention and new vehicle replacement through its tech enabled platform; and BMTS, the specialist vehicle inspection and expert witness services to the insurance, legal and private sectors.

Globally Davies has more than 4,000 colleagues, with operating centres across the UK, Ireland, Bermuda, the US and Canada. The business delivers professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, digital transformation & change management.

There will be no immediate change to current operating practices, but we look forward to some very exciting times, as commented on by the CEO’s of NPA and Davies.

Dan Saulter, Group CEO, Davies commented: “It’s great to welcome Nick and the whole NPA team to Davies. The deal brings a team of home emergency experts who will complement our end-to-end claims solutions and broaden our capabilities for our clients. Many of our clients are seeking to work with fewer strategic partners, who can provide a diverse range of solutions, deepening the breadth of our services remains a central pillar to our growth strategy. With new house-building expected to gather pace in the UK in the coming years, we are excited to be able to invest and grow in NPA to deliver organic growth in the years ahead.”

Nick Haycock, CEO, NPA added: “We are delighted to join Davies and bring a new set of technical expertise to the firm. Davies’ story of growth and investment in people and technology is one that resonated with our team. The culture at Davies was an important factor for us and this deal will give our employees more career development opportunities, as well as give them access to employee initiatives such as the Davies Disruptive Thinking innovation lab and their focus on giving back to local communities through The Davies Foundation.”

The last 12 months have been incredibly busy for npa24:7. We moved into our new offices in September 2019, dealt with another busy Christmas period, launched a brand new home emergency membership service in June, alongside moving to a fully home working operation due to Covid-19.

Amongst all that, we have managed to achieve 3 ISO accreditations!

We achieved ISO9001 for Quality Management in March this year. This month, we have added ISO14001 for Environmental Management and ISO27001 for Information Security.

A big thanks to the team for their hard work in securing these certificates during a period of massive change for the business, while keeping everything running as normal for our customers.

Over recent months, a team from npa24:7 and our Partner – Collinson Insurance Services, have been working with our developers and web agency; Lightbox Digital to deliver point of sale Quote and Buy and policy administration for home emergency insurance policies.

This step will see npa24:7 able to provide an ever-broader set of services to the home emergency sector, from point of sale, policy issue, premium collection and customer service, all the way through to claim and resolution. Our newly appointed Sales and Service team were recruited and trained during lockdown and are already providing great customer service.

Simon Jones – Head of Multi-Lines Insurance from Collinson Insurance Services said;

“We are delighted to be further developing our Partnership with npa24:7 and harnessing their technology and agility to continue to provide and evolve ever better customer experience from end to end. With our underwriting, partnerships and marketing expertise allied to the technology and service excellence of npa24:7 we can provide an unrivalled service to our clients and their customers in turn.”

Nick Haycock – Managing Director of npa24:7 adds;

“We have big plans for this department, as this will open up more opportunities for new business, we’re already ‘the home emergency experts’, this just adds more weight so we can compete with larger organisations.“

We’re delighted that Collinson chose npa24:7 as the partner for this project and we’re looking forward to continuing our great working relationship.