Working in social housing is a busy, demanding task and your tenants don’t clock out when you do. Your reputation shouldn’t take a hit because of it.
Using our specifically designed diagnostic software, ida™ (pronounced eye-da), we are able to ascertain if the caller’s repair falls within your criteria of an emergency repair. We are able to tailor our service to your requirements.
Some of our Housing Association customers require an approved tradesperson to respond within 2 hours and ‘make good’ the emergency until their own tradespeople can attend the following day. Others choose to utilise our professional and dependable network of tradespeople to complete the repair.
We offer 24-hour emergency support for your customers, with professionalism and empathy at the heart of our service. We are skilled and experienced in handling a wide range of home emergencies, antisocial behaviour and housing related issues as they occur.
The NPA customer contact centre is open 24/7 – 365 days a year to ensure your residents are never left in a dangerous or vulnerable situation whilst your offices are closed.
We use specifically designed diagnostic software to ascertain if the caller’s repair falls within your criteria of an emergency repair. We are able to tailor our service to your requirements. Some of our Housing Association customers require their approved tradesperson to respond within specific service levels to ‘make safe’ the emergency until a full repair can be completed during normal office hours. Others choose that our professional and dependable network of trades people complete the repair or utilise our network as a ‘safety net’ when nominated contractors are unable to attend.
Why you can count on us…
We are the trusted experts for dealing with a whole range of property types
Justine works in partnership with Social Housing providers and Property Management companies to offer the highest quality out-of-hours call handling services. As the UK’s market leader in providing emergency repairs management services, NPA offers 24/7 telephone support to Housing Associations.
Justine’s role is to work with you to ensure your attendance criteria, policies and ethos are adopted by the team to ensure a seamless transition from day to night whilst ensuring a cost-efficient service and reducing unnecessary contractor deployments.
If you are interested in working with NPA, please use the form below to get in touch with us.
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