We are the home emergency experts, that’s all we do!
We were founded by a dynamic team of industry professionals, each with a long history within this sector and a passion for doing it better.
Working from our central offices in Halesowen near Birmingham, we cover the entire UK. Our team of advisors answer, deploy and respond to thousands of calls from our client’s customers every year. We ensure our client’s reputation and brand are maintained to the high standards their customers expect.
Why do we stand out?
Our aim is to improve and sustain your reputation. At NPA, we work with you to create a bespoke service, tailored to your company values and customer needs. Whether you need support for out-of-hours or in hours, we can help you.
Our customer service advisors are specially trained to use our unique diagnostic software ida™ to establish home emergency problems and adhere to your processes. Your customers talk to real, empathetic people who guide them through a range of self-help solutions to avoid unnecessary deployments.
As our client, we agree to deploy your nominated contractors. If for any reason they are not available, we have our own vetted specialists that work to approved standards and call out rates; around the clock.
AA Home Assistance is launched
The AA launch AA Home Assistance, based out of Halesowen in the West Midlands (Nick Haycock was MD of this division and part of the AA management team that developed and launched this service).
AA sell business
The AA sell the business to Aon with Nick Haycock transferred and retained as MD.
HomeServe acquires business
Homeserve acquire the entire business and transfer the operation to Preston in Lancashire.
The business comes home
Nick Haycock and a team consisting of senior management from the AA, Aon and NPS days successfully acquire the House Builder and Housing Association business back from HomeServe. Nationwide Property Assistance (NPA) is formed. Offices are relocated back home to the West Midlands in Oldbury just a few miles from where it all started way back in 1994.
Venturing into new markets
NPA launch into insurance sector, signing up a couple of big names such as General Legal Protection and Collinson.
Moving back to Halesowen
NPA moves into a state-of-the-art office space in the centre of Halesowen, a stone’s throw from the original AA Home Assistance offices.
A new start for NPA
Following an acquisition, NPA will now form part of Davies Group’s existing Claims Solutions business in the UK, adding 24/7 home emergency assistance service to its existing range of end-to-end claims solutions.
Meet the Team
Meet the management team behind NPA, including our CEO Nick Haycock
and the other people leading our business
The Disability Confident scheme supports employers to make the most of the talents that disabled people can bring to the workplace. Here at NPA we are an Equal Opportunities employer and are Level 1: Disability Confident Committed.
We’re proud to be Cyber Essentials certified. Cyber Essentials aims to help organisations implement basic levels of protection against cyber attack, demonstrating to their customers that they take cyber security seriously.
We are now ISO 9001 certified. ISO 9001 is defined as the international standard that specifies requirements for a quality management system (QMS). Organisations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.
We are now ISO 14001 certified. ISO 14001 is defined as the international standard that specifies requirements for an effective environmental management system (EMS).
We are now ISO 27001 certified. ISO 27001 is an information security management system (ISMS) standard and ensures that effective security controls and policies are in place.