House Builders

Why house builders choose NPA for
their emergency home assistance support.

We’re here so you can focus on building new homes.

As a house builder, we understand it’s your legal obligation to handle all emergency repairs following the sale of your new homes. The demand of building and maintaining them can be a challenging task and that’s where we come in.

Your reputation, build quality and professionalism are important to you, and it’s important to us too. We will continue to deliver the high level quality service you have provided to your customers, should they have a home emergency.


emergency repairs last year


customer satisfaction


of private new build homes

Does the demand of building new homes get in the way of providing home emergency repairs?

If the answer is yes, you’ve come to the right place.

Building homes is your priority, leave the rest to us.

We offer you relaxation during your 2-year obligation, knowing your customer’s property emergencies are safe in our hands every minute of every day, giving both them and you, total peace of mind.

Why you can count on us…

UK based customer contact centre open 24/7, 365 days a year
Working with 65% of the UK house builder market
We prioritise your HBF star rating
Access to ida™ our Interactive Diagnostic App
Plans for both big and small house builders
Nationwide vetted back-up network of contractors
Featured in Housebuilder magazine and Show House magazine.

We’re Trusted By

Delivering a high level quality of service that your customers deserve.

Sandra has over 25 years’ experience working in the property repairs industry, specialising in the House Builder and Housing Associations sectors.

Her career started in 1994 with the AA Home Assistance business in Halesowen, West Midlands, the business was then sold to Aon who moved the business to Leeds. Sandra stayed with the business through various transitions to National Property Solutions and finally HomeServe through to NPA. Sandra has provided continuity of service and maintained long relationships with our House Builder and Housing Association clients.

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With over 25 years’ experience in this industry, I have built invaluable relationships that have been vital for the growth of the business. Our clients don’t just trust the business they trust the names behind it too!Quote Icon
— Sandra Price, Client Relationship Director

Contact Us

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