Property Management

Why property professionals choose npa24:7
for their emergency home assistance support.

Here at npa24:7, we look after your build to rent or PRS properties when your offices are closed.

With any new build properties, we are able to deploy any emergency back to the original builder in the first 12 months.

Every call will be logged on our bespoke system, making sure the builder is aware of any defects.

98%

of issues resolved without escalating to client

92%

customer satisfaction

85%

of jobs fixed on the first visit

We give you total peace of mind that no matter what, your residents will be looked after by our team of real, empathetic people.

Should one of your residents experience an unforeseeable emergency you can relax in the knowledge that our customer contact centre is on hand to see it through to the end making sure that your residents are looked after at all times.

At the end of your 12-month defect commitment, we can work with you to provide ongoing support to your customers on a 24 hour or out-of-hours basis.

At npa24:7 we promise to

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Be open 24 hours a day 365 days a year to answer calls from your customers
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Deploy any emergencies back to the builder where required
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Create a bespoke service for your business needs
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Keep a record of all jobs logged to ensure the builder is kept updated
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Manage serious incidents, such as fires, anti social behaviour and health and safety incidents in accordance with agreed procedures

We’re Trusted By

Our expert team will be on hand any time day or night.

Sandra works in partnership with Property Management companies to offer the highest quality assistance, offering expertise no matter the issue.

With over 25 years’ experience, Sandra has provided a continuity of service and maintained long relationships with house builders and now with our specialist property management partners.

Her career started in 1994 with the AA Home Assistance business in Halesowen, West Midlands, the business was then sold to Aon who moved the business to Leeds. Sandra stayed with the business through various transitions to National Property Solutions and finally HomeServe through to npa24:7.

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With over 25 years’ experience in this industry, I have built invaluable relationships that have been vital for the growth of the business. Our clients don’t just trust the business they trust the names behind it too!Quote Icon
— Sandra Price, Client Relationship Director

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