Claims Management

Why insurers choose NPA for
their claims handling needs.

We can support you with your claims handling requirements

Using ida™, our purpose-built diagnostic tool, we are able to validate any claims and ensure they meet your definition of an emergency. Our service can be tailored to your requirements from simple out of hours call handling to a full claims service.

Using our vetted network of approved contractors, we can deploy 24 hours a day, 7 days a week, 365 days a year to assist your customers during their emergency and see it come to a swift resolution.

We handle claims on behalf of some of the biggest names in the insurance industry.

Why do they trust us? Because we’re the home emergency experts and that’s all we do!

With the help of ida™, our specialised claims handlers are able to follow every step of your claims process with no margin for errors.

Why you can count on us…

UK based customer contact centre open 24/7, 365 days a year
Managing and reducing claim costs
Fixed price repairs options
Our advisors are highly trained and experienced in claims management
Access to ida™, our Interactive Diagnostic App that can be configured to your services
Nationwide network of contractors
We treat complaints with utmost importance
Dedicated client relationship manager to service all your needs and enquiries
MI and reporting provided as required

Our claims management team offer a wealth of knowledge and experience.

Tony has over 30 years’ experience working in the financial and insurance sectors and has worked with some of the biggest names in these sectors. He is responsible for developing strategic relationships with clients in the insurance sector.

You can be assured that your customers’ needs are met no matter the time of a day an emergency should occur, and that the standard of service never falters.

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I’ve built up invaluable relationships with our insurance clients so I can make sure that they are receiving the gold standard in customer service.Quote Icon
— Tony Kinch, Commercial Director

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