Claims Management

Why insurers choose NPA for
their claims handling needs.

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Claims Management

We can support you with your claims handling requirements

Using ida™, our purpose-built diagnostic tool, we are able to validate any claims and ensure they meet your definition of an emergency. Our service can be tailored to your requirements from simple out of hours call handling to a full claims service.

Using our vetted network of approved contractors, we can deploy 24 hours a day, 7 days a week, 365 days a year to assist your customers during their emergency and see it come to a swift resolution.

We handle claims on behalf of some of the biggest names in the insurance industry.

Why do they trust us? Because we’re the home emergency experts and that’s all we do!

With the help of ida™, our specialised claims handlers are able to follow every step of your claims process with no margin for errors.

Why you can count on us…

UK based customer contact centre open 24/7, 365 days a year

Managing and reducing claim costs

Fixed price repairs options

Our advisors are highly trained and experienced in claims management

Access to ida™, our Interactive Diagnostic App that can be configured to your services

Nationwide network of contractors

We treat complaints with utmost importance

Dedicated client relationship manager to service all your needs and enquiries

MI and reporting provided as required

Our claims management team offer a wealth of knowledge and experience.

Justine is experienced in providing continuity of service and maintaining strong relationships with housing associations and house builders, and now with our specialist property management partners.

I’ve built up invaluable relationships with our insurance clients so I can make sure that they are receiving the gold standard in customer service.

— Justine Quick, Director - Strategic Accounts