Jeremy has over 25 years’ experience within the Contact Centre Sector working for household name companies – AON, Harrods, Marks & Spencer and Shop Direct Group.
Over 10 years, he has successfully provided interim management, delivering challenging change and service improvement, as well as the day to day performance of customer service / contact centres. In 2014, Jeremy joined the team to launch npa24:7.
Jeremy’s experience includes operations / contact centre senior business management. He has a proven track record of success within B2B & B2C, outsourcing, retail, insurance, financial services, direct marketing & commercial market sectors. Jeremy has strong operational leadership with strategic customer service programme experience including TCF & Net Promoter Score, performance management and employee engagement programme design. He is results orientated & commercially focused with business infrastructure planning skills, change management, project management and undertook a six-month Six Sigma Training Programme.
Finally, Jeremy has experience of off-shore outsourcing, new contact centre operations set up, transition management, sales development, order fulfilment, operational streams, homeworking set up, performance management, contractual SLA/ KPI delivery & multi-channel customer service within leading-edge markets.
If you are interested in working with npa24:7, please use the form below to get in touch with us.
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