Dealing with Heating Loss

1. Is the power supply to your boiler switched on? There is normally an isolation switch near to your boiler, so make sure the switch is turned on.
2. Is the gas supply to your property turned on? Check that the Emergency Control Valve (ECV) hasn’t accidentally been turned to the off position. The valve is usually located by the gas meter, and there should be a label indicating which direction is ‘on’.
3. Is your boiler switched on? Make sure that the normal operational lights are on and any displays are showing the normal display screen.
4. If you have a pre-paid meter, check if you have credit on your key.
5. If your boiler has a pilot light, ensure it is still lit. If not, re-light it in accordance with the manufacturer’s instructions.
6. If your boiler doesn’t have a pilot light is there a warning light advising you to reset your appliance? If yes, do so in accordance with the manufacturer’s instructions.
7. Does your boiler have a warning light indicating low water pressure? This can be rectified in accordance with the manufacturer’s instructions.
8. Is your programmer on? Check to see if the display is present and showing the correct time. Ensure the timer is set in the ‘on’ position and the timer hasn’t been set for 4 am instead of 4 pm, for example.
9. Is your thermostat set high enough? Ensure that your thermostat is set high enough, normally around 21 degrees Celsius.

If you have checked all of the above items and your boiler still doesn’t work, call our customer contact centre and we can then discuss the next steps to resolve the issue.