Welcome to NPA

NPA is the leading home emergency specialist,
an organisation where people come first.

We are NPA

We are the home emergency experts, that’s all we do!

We were founded by a dynamic team of industry professionals, each with a long history within this sector and a passion for doing it better.

Working from our central offices in Halesowen near Birmingham, we cover the entire UK. Our team of advisors answer, deploy and respond to thousands of calls from our client’s customers every year. We ensure our client’s reputation and brand are maintained to the high standards their customers expect.

Why do we stand out?

Our aim is to improve and sustain your reputation. At NPA, we work with you to create a bespoke service, tailored to your company values and customer needs. Whether you need support for out-of-hours or in hours, we can help you.

Our customer service advisors are specially trained to use our unique diagnostic software ida™ to establish home emergency problems and adhere to your processes. Your customers talk to real, empathetic people who guide them through a range of self-help solutions to avoid unnecessary deployments.

As our client, we agree to deploy your nominated contractors. If for any reason they are not available, we have our own vetted specialists that work to approved standards and call out rates; around the clock.

Our story

AA Home Assistance is launched

The AA launch AA Home Assistance, based out of Halesowen in the West Midlands (Nick Haycock was MD of this division and part of the AA management team that developed and launched this service).

AA sell business

The AA sell the business to Aon with Nick Haycock transferred and retained as MD.

HomeServe acquires business

Homeserve acquire the entire business and transfer the operation to Preston in Lancashire.

The business comes home

Nick Haycock and a team consisting of senior management from the AA, Aon and NPS days successfully acquire the House Builder and Housing Association business back from HomeServe. Nationwide Property Assistance (NPA) is formed. Offices are relocated back home to the West Midlands in Oldbury just a few miles from where it all started way back in 1994.

Venturing into new markets

NPA launch into insurance sector, signing up a couple of big names such as General Legal Protection and Collinson.

Moving back to Halesowen

NPA moves into a state-of-the-art office space in the centre of Halesowen, a stone’s throw from the original AA Home Assistance offices.

A new start for NPA

Following an acquisition, NPA will now form part of Davies Group’s existing Claims Solutions business in the UK, adding 24/7 home emergency assistance service to its existing range of end-to-end claims solutions.

Quote IconWe provide a cost effective way for our client's customers to report emergencies into a dedicated specialist call centre that only deals with these types of situations both in and out of hours.Quote Icon

Meet the Team

Meet the management team behind NPA, including our CEO Nick Haycock
and the other people leading our business

Sandra Price
Client Relationship Director
Tony Kinch
Commercial Director
Fraiser Watts
Supply Chain Director
Jeremy Savill
Customer Service Director
Paul Heaven
Chief Financial Officer
Interested In Joining Our Team?

Being Responsible

Disability Awareness

The Disability Confident scheme supports employers to make the most of the talents that disabled people can bring to the workplace. Here at NPA we are an Equal Opportunities employer and are Level 1: Disability Confident Committed.

Cyber Essentials

We’re proud to be Cyber Essentials certified. Cyber Essentials aims to help organisations implement basic levels of protection against cyber attack, demonstrating to their customers that they take cyber security seriously.

ISO 9001

We are now ISO 9001 certified. ISO 9001 is defined as the international standard that specifies requirements for a quality management system (QMS). Organisations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.

ISO 14001

We are now ISO 14001 certified. ISO 14001 is defined as the international standard that specifies requirements for an effective environmental management system (EMS).

ISO 27001

We are now ISO 27001 certified. ISO 27001 is an information security management system (ISMS) standard and ensures that effective security controls and policies are in place.

Need to get in touch?

Need to get in touch with us here at NPA?

We are always happy to help you with your enquiry.