Welcome to npa24:7

npa24:7 is the leading home emergency specialist,
an organisation where people come first.

We are npa24:7

We are the home emergency experts, that’s all we do!

We were founded by a dynamic team of industry professionals, each with a long history within this sector and a passion for doing it better.

Working from our central offices in Halesowen near Birmingham, we cover the entire UK. Our team of advisors answer, deploy and respond to thousands of calls from our client’s customers every year. We ensure our client’s reputation and brand are maintained to the high standards their customers expect.

Why do we stand out?

Our aim is to improve and sustain your reputation. At npa24:7, we work with you to create a bespoke service, tailored to your company values and customer needs. Whether you need support for out-of-hours or in hours, we can help you.

Our customer service advisors are specially trained to use our unique diagnostic software ida™ to establish home emergency problems and adhere to your processes. Your customers talk to real, empathetic people who guide them through a range of self-help solutions to avoid unnecessary deployments.

As our client, we agree to deploy your nominated contractors. If for any reason they are not available, we have our own vetted specialists that work to approved standards and call out rates; around the clock.

Our story

AA Home Assistance is launched

The AA launch AA Home Assistance, based out of Halesowen in the West Midlands (Nick Haycock was MD of this division and part of the AA management team that developed and launched this service).

AA sell business

The AA sell the business to Aon with Nick Haycock transferred and retained as MD.

HomeServe acquires business

Homeserve acquire the entire business and transfer the operation to Preston in Lancashire.

The business comes home

Nick Haycock and a team consisting of senior management from the AA, Aon and NPS days successfully acquire the House Builder and Housing Association business back from HomeServe. Nationwide Property Assistance (npa24:7) is formed. Offices are relocated back home to the West Midlands in Oldbury just a few miles from where it all started way back in 1994.

Venturing into new markets

npa24:7 launch into insurance sector, signing up a couple of big names such as General Legal Protection and Collinson.

Moving back to Halesowen

npa24:7 moves into a state-of-the-art office space in the centre of Halesowen, a stone’s throw from the original AA Home Assistance offices.

Quote IconWe provide a cost effective way for our client's customers to report emergencies into a dedicated specialist call centre that only deals with these types of situations both in and out of hours.Quote Icon

Meet the Team

Meet the management team behind npa24:7, including our Managing Director Nick Haycock
and the other people leading our business

Sandra Price
Client Relationship Director
Tony Kinch
Commercial Director
Fraiser Watts
Supply Chain Director
Jeremy Savill
Customer Service Director
Paul Heaven
Chief Financial Officer
Interested In Joining Our Team?

Being Responsible

Disability Awareness

The Disability Confident scheme supports employers to make the most of the talents that disabled people can bring to the workplace. Here at npa24:7 we are an Equal Opportunities employer and are Level 1: Disability Confident Committed.

Cyber Essentials

We’re proud to be Cyber Essentials certified. Cyber Essentials aims to help organisations implement basic levels of protection against cyber attack, demonstrating to their customers that they take cyber security seriously.

ISO 9001

We are now ISO 9001 certified. ISO 9001 is defined as the international standard that specifies requirements for a quality management system (QMS). Organisations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.

Need to get in touch?

Need to get in touch with us here at npa24:7?

We are always happy to help you with your enquiry.