By choosing npa24:7 to deliver high quality emergency assistance to their new home owners, house builders are able to focus on their core business of building new homes.

As a House Builder, you are responsible for emergency cover for 2 years following the sale of your new homes. Your customers will undoubtedly be very happy in their new homes and your sales team will have looked after them superbly during the purchase. Your reputation, build quality and professionalism are important to you, and they are important to us too. We will continue to deliver the high level quality service you have provided to your customers should they have a home emergency.

"We can deploy your own nominated contractor or specialist agent to attend to the emergency or deploy one of npa24:7’s vetted contractors who work to approved standards and call out rates."

Using our unique diagnostic software and the outstanding knowledge and expertise of our contact centre team, we will quickly ascertain the extent of the emergency and engage a professional, dependable tradesperson from our extensive network of approved suppliers.

Our contractors are committed to communicate with your customers with respect and integrity, and provide a specialised quality service. We can deploy one of your own contractors if you prefer. Subsequently, we will provide you with full details of any deployments or incidents and keep you informed of any subsequent follow on work required.

Your customer's property emergencies are safe in our hands every minute of every day, giving both them and you, total peace of mind.

"Extremely professional and well organised"
“npa24:7’s impressive knowledge of the Housing Association market was very evident during due diligence in our tendering process, and has shone through during implementation. They are extremely professional and well organised, the whole project was mobilised incredibly quickly and seamlessly for us and our customers. They have been outstanding in their service delivery and we are delighted to be
working with such a high quality organisation.”
– Gary Robson, Assistant Director of Customer Service, L&Q