By choosing npa24:7 to deliver high quality emergency assistance to their new home owners, house builders are able to focus on their core business of building new homes.

As a House Builder, you are responsible for emergency cover for 2 years following the sale of your new homes. Your customers will undoubtedly be very happy in their new homes and your sales team will have looked after them superbly during the purchase. Your reputation, build quality and professionalism are important to you, and they are important to us too. We will continue to deliver the high level quality service you have provided to your customers should they have a home emergency.

"We can deploy your own nominated contractor or specialist agent to attend to the emergency or deploy one of npa24:7’s vetted contractors who work to approved standards and call out rates."

Using our unique diagnostic software and the outstanding knowledge and expertise of our contact centre team, we will quickly ascertain the extent of the emergency and engage a professional, dependable tradesperson from our extensive network of approved suppliers.

Our contractors are committed to communicate with your customers with respect and integrity, and provide a specialised quality service. We can deploy one of your own contractors if you prefer. Subsequently, we will provide you with full details of any deployments or incidents and keep you informed of any subsequent follow on work required.

Your customer's property emergencies are safe in our hands every minute of every day, giving both them and you, total peace of mind.

"Their values match ours"
“We considered taking it in house but following a test of the market it became
clear that this wasn’t the most efficient way to deliver the service. We put customers at
the heart of what we do rather than processing them so it was important for us to find a supplier who had the same values. npa24:7 fit the bill.

With lots of experience in property management for similar organisations, the management team was quick to understand our needs. Their values matched ours –
‘doing the right thing’ by customers rather than following company black and white rules. People are knowledgeable, committed and care.”
– Kim Avery, Head of Customer Services, Bromford