Home emergency

Handling home emergencies on behalf of property professionals nationwide, 24/7. No matter the size of your business, we will tailor a solution for you.


customer satisfaction


emergency repairs last year


of private new build properties


of jobs fixed on the first visit


homes we support


of calls answered in under 20 seconds

Providing great customer care for your customers, 24 hours a day

We are one of the UK’s leading providers of emergency property assistance.

What makes us special?

It’s our company culture. We treat our staff well, so they treat your customers even better.

Collectively, our management team have over 25 years’ experience in home emergency management, so you know that you’re in good hands.

NPA advisors are specially trained to use ida™ (Interactive Diagnostic App) which creates a simple triage process. That means we follow your processes but with our expertise. Find out more here.

Your customers talk to real, empathetic people – guiding them through self-help solutions to avoid unnecessary contractor deployments.

Some of our clients

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